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About Us

DAXS (Display And Exhibition Solutions) are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Contact details:
DAXS (Display And Exhibition Solutions)
36 Brian Avenue
Sanderstead
Surrey
CR2 9NE United Kingdom
Phone: 020 8651 3618
Email: sales [at] daxs [dot] co [dot] uk
VAT Reg. 788 3252 89

Making A Purchase

To make a purchase on-line, add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order, and you will be given a choice of payment method. You can pay securely on-line or off-line by credit or debit card (Visa, Mastercard, Solo), by BACS or cheque - or apply to open an account.

We will email confirmation of your order, and follow up with a telephone call to confirm details (such as artwork requirements), and agree delivery. Unless you are an account customer, cleared funds will be required before despatch of goods.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Please note, product prices and delivery costs are based on supplying here in the UK, with payment in UK British Pounds / Sterling, on a 'business to business' basis.

Shipping And Handling

Goods are normally despatched by a national courier and costed on a 'next business day' basis - applicable to most of mainland UK. For N Ireland, Highlands of Scotland, and Islands, we will advise you of any extra delivery costs. Timed and weekend deliveries may be possible, and charged as extra. For all deliveries, a signature is required on receipt of goods.

Delivery Schedule

We aim to deliver as quickly as possible - depending on product availability and when orders are received and despatch cut-off times. Commodity products, such as literature racks, are generally stock items, and can be despatched within a day or two. However, many products are either made or assembled to your specification, and may be dependent on receipt of 'print ready' artwork. We will therefore contact you to agree an acceptable delivery schedule.

Back Orders

If your item is not in stock, we will back order for you. You will always be given the option to cancel your order if you would rather not wait.

Tax Charges

For all UK orders 20% VAT is added.

Credit Card Security

The Sage Pay (Internet Payment Service Provider) payment system uses a combination of established and innovative techniques to ensure security and integrity of all sensitive data. Their web servers are certified by Verisign, which ensures that no third parties can impersonate Sage Pay to obtain secure information. All communication between the customer and Sage Pay is encrypted to the maximum strength supported by the customer's browser. The customer is also protected from fraudulent use of their card in a "card not present" environment, by their card issuer.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 020 8651 3618 (International +44 020 8651 3618) or write to us at 36 Brian Avenue, Sanderstead, Surrey, CR2 9NE, United Kingdom

Privacy Policy

HOW WE USE YOUR PERSONAL DATA
We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order.

Along with, or instead of, placing an order you may have sent an enquiry to us, in which we will use the information you’ve provided to respond to and answer the enquiry.

We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.

We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests.

If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.

We will make our reasonable endeavours to ensure that all third parties treat your personal data in a legal and appropriate way.

We endeavour not to transfer the data of EU citizens outside the EU but where we cannot avoid it we will only do so via a third party that have conformed to all of the appropriate EU legislation providing equivalent protection to that if the data was retained within the EU.

WHAT DATA DO WE HOLD?
We hold the personal data that you supplied in the course of placing your order or enquiry.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order.

We may hold notes of our communication with you through different channels including, but not limited to: email, live chat, CRM (Customer Relationship Management system) and phone.

We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances.

HOW WE HOLD YOUR PERSONAL DATA
We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry.

If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it.

Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.

CO-OPERATING WITH LEGAL AUTHORITIES
If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data.

TARGETED ADVERTISING
We may source data from publicly available lists of contacts to use only to target advertising as described above and again under Legitimate Interest. We never use this data to directly contact you.

Our Legitimate Interest is to provide marketing information to people who have shown their interest in our products. We also have a Legitimate Interest in finding other, similar, people and we may use your email address or phone number to help find such people without any detrimental impact on you and our advertising suppliers similarly have a Legitimate Interest in displaying the most relevant ads.

The third-party processors that we use are large responsible companies or organisations and we are sure they have appropriate technical and organisational measures in place to protect your data. Many of these use sub-processors themselves such as cloud services like Amazon Web Services or Microsoft Azure to run their own services. In the case of payment processors, the entire banking infrastructure lies behind them and they pass data to Visa, Mastercard, other similar schemes, the relevant card issuer and acquirer.

AUTOMATED PROCESSING
We may use personal data for automated decision making; we may send you emails, notifications or other communication that are tailored to you and based on your purchasing history.

We sometimes use Google AdWords Remarketing to advertise DAXS (Display And Exhibition Solutions) across the Internet, in particular on the Google Display Network.

AdWords remarketing will display ads to you based on what parts of the DAXS (Display And Exhibition Solutions) website you have viewed by placing a cookie on your web browser.

This cookie does not in any way identify you or give access to your computer or mobile device, and is used to indicate to other websites that "This person visited a particular page, so show them ads relating to that page."

Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.

If you do not wish to see ads from DAXS (Display And Exhibition Solutions) you can opt out in several ways:
1. Opt out of Google’s use of cookies by visiting Google’s Ads Settings.
2. Opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.

YOUR RIGHTS
If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us.

You have a number of rights in addition to those mentioned above, including access to the information (“the right to be informed”). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent.

You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from.

You can exercise any of these rights by contacting us using the details below.

You have the right to lodge a complaint with the Information Commissioner’s Office (ico.org.uk) if you believe any of your rights are being infringed.

HOW TO CONTACT US
If you have any questions or concerns, please do not hesitate to contact us through our web 'Contact Us' link, or by phone on 020 8651 3618.

Returns Policy

Products are not offered on approval or on 'sale or return' basis unless specifically agreed in advance. If a product is ordered by 'mistake', and we agree to its return (unused, undamaged and in original packaging) a re-stocking charge will apply.

All products carry warranty against manufacturing defects, and any faulty goods would be repaired or replaced as appropriate. Please retain original packaging for a reasonable period in case goods need to be returned.

In the event of goods being received which appear to have been damaged in transit (especially where the packaging may be crushed or pierced), please ask the recipient either not to accept the delivery, or sign for it as "Damaged". If this occurs, please contact us immediately.

UK law is applicable.

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